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Answered

Do not send notification emails to admin account

franz.heidl 3 months ago • updated 3 months ago 4

Hi,


we just paid for UserEcho and issues are being created and worked on. The admin account the company uses to pay for UserEcho recieves all the notifications and this is annoying to our IT department. 


How can I switch Email notifications off for 


1. admin account?

2. individual Support Agent accounts?


Many thanks,

Franz

Answer

Answer
Answered

Hello,

You are able to change notification settings for any account (Support Agent, Administrator, User, etc.). Open the "Account settings", then "Notifications", then unsubscribe all notifications for the account.

Answer
Answered

Hello,

You are able to change notification settings for any account (Support Agent, Administrator, User, etc.). Open the "Account settings", then "Notifications", then unsubscribe all notifications for the account.

Hi,


many thanks for getting back – I can’t find 'Account Settings'?


For example, for yourself, click on your name (top-right) corner, then "Settings" or directly "Notifications".

For other users (if you have a "manage users" access), click on his name to get in to his profile, then "Notifications".

Ah, found it, thank you so much!