+9
Completed

Customize the email sent to users.

Sandeep L 8 years ago in New features • updated by Mathew.Weaver 3 years ago 22
We want to get a facility to customize this email message (this message is high priority for me) or any message that goes out to our users.
customization

Answer

Answer
Completed
we decide for first allow users to

1) customize footer for email message
2) and from field
This is the email i get which i want to customize (or atleast fix the typo for "permition" as "permission"):

Hi.

You've been granted permition for private forum in project "VC" on UserEcho.

You must register using this email on [http://xxxxxxxxxxxxxxxxx/tickets/0e6afbeba0e1a0fe0b1891b328ef0906/]

Thanks,

The UserEcho.com Team
Guys, i need a reply to this so that I can sign up for a commercial account with UserEcho.
Thank you for your comment. We will correct a typographical error in the next 12 hours.
Thanks Vladimir, that will help.
Also, do you think we can get a facility to customize this email message (this message is high priority for me) or any message that goes out to our users?

-Sandeep
We have about 7 types of messages, including 4 for users (not admins). At the moment we have no way of customization message. if you do not mind after fixing the typo I edit your feedback and leave it to a vote for this idea (I'll exclude the text of a typographical error from feedback, leaving only the idea).
Vladimir, that should help. Thanks for the update.
Here different types of subject field, any ideas how customers can customize it?

[{{project_name}}] Status changed for feedback "{{feedback_header}}"
[{{project.name}}] Your feedback merged
You've been invited to be a member of private forum
You've been invited to be an admin for project {{ project_name }}
New comment posted
[{{project_name}}] New comment for "{{feedback_header}}"
[{{project_name}}] New private comment for "{{feedback_header}}"
New feedback posted
[{{project_name}}] New feedback "{{feedback_header}}"
Project registration
Email confirmation

I would like to see the ability to include the Forum name in the "New Feedback" email message. This is very usefull for us because the [{{project_name}}] is our company name, and the forums are our product name. For example, would like to see:


[{{project_name}}] [{{forum_name}}] Status changed for feedback "{{feedback_header}}"
[{{project.name}}] 
[{{forum_name}}] Your feedback merged

You've been invited to be a member of private forum
You've been invited to be an admin for project {{ project_name }} 
[{{forum_name}}] 
New comment posted
[{{project_name}}] 
[{{forum_name}}]  New comment for "{{feedback_header}}"

[{{project_name}}] [{{forum_name}}]  New private comment for "{{feedback_header}}"

New feedback posted
[{{project_name}}] 
[{{forum_name}}]  New feedback "{{feedback_header}}"


Anyway, something like this.



+1

We updated system.

Now headers appears like 

[Project name / Forum name]

Answer
Completed
we decide for first allow users to

1) customize footer for email message
2) and from field
+1
Now admin can customize from field of emails
and also footer of notifications emails
Where can this be setup?

Ok, my plan does not support it. Don't know what happened recently but now emails do not contain a visible link. It should at least say "click here".


Also, can the font be set to be the same of the site? 

We planned to update email template tomorrow, it's will contain visible link.
Here is one of template 
We need to link all new topics in UserEcho to our internal work management system. We have almost been able to get that to work, but we need to customize the header of the notification emails. We have created a custom field in UserEcho for topics called "Case". A staff member would edit the topic and enter the case number assigned by our internal work management system. After the custom "Case" field has been populated, we would like all future email notifications generated by that topic (e.g. new comments) to include the case number in the subject:

[ {project name} / {forum name} / Case {case} ] Normal topic title here ...

Our internal work management system would then see the case number in the subject (aka "Case {case}") and process the notification email appropriately.

Is it possible to customize the email notification subject in this way?

Hi Mathew.
We have the webhooks in beta-test. It means that we can POST data to your URL about new topics and comments. And you will receive all data that available in API (same structure).
Maybe it will be better for your integration with our system?

If you want to try it, just send to us private message with you URL. We will POST all data to it URL.
We have had one of our clients specifically request that the notification email sent for a new comment also include the topic title. The current notification email for comments does not include the topic title, so it is hard to tell what topic the comment is related to. Can you please either (a) add the topic title to the notification email for comments or (b) allow admins the ability to customize the emails (using placeholders)?
All notifications for topic (new topic, new comment in topic, status changed, etc) has the same subject - topic header.
Usually it groups to one thread (for example in gmail) and you can see all changes for current potic in one thread. It is very helpful for us. Is it works for you?

Also email about comment has test that it comment for current topic.



I agree that having the topic title/header in the email subject is good. When the new comment email is open, it would be helpful to also have the topic header in the body of the email so the information is all in one place. As shown in your screenshot, the new comment (bottom email) can be visually far away from the topic header (several emails up in the thread). Perhaps the line in the email body where it says:

New comment has been posted by RaMMicHaeL.

You could simply add the topic header:

New comment has been posted by RaMMicHael to topic Ctrl+Y (Redo) doesn't work

That would make it much easier to visually find the topic header when looking at any of the emails.