Pull Twitter DMs into the agent interface

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  • updated
  • Under review

It would be great to be able to see Twitter DMs in the agent interface under the Twitter section so that these can be converted into tickets.

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Sergey Stukov co-founder
  • Answer
  • Under review
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Terry Gauchat

This is very important as we are actually equally or more likely to get DMs as Support Requests on Twitter, rather than just "@mentions".