Topics and users have default fields like header, description, etc for topics and name, email, etc. for users.
If you would like to extend this information with additional data you are able to add some custom fields to topics or users.
This setting is available in:
Settings -> Users -> Custom fields
Settings -> Community forums -> Custom fields
Settings -> Helpdesk -> Custom fields
Currently UserEcho supports six types of fields.
String - the usual string field.
Text - milti-line text field.
Combobox - drop-down list, using it convenient to select the field for which values are known.
Checkox - Check box
Date - Date (for example ask about user birth date with it.
URL - the text field that represents as URL when entered text is displayed.
For all fields available additional settings.
Public - the field value is visible to all users
Author and Support agents - the field value is visible to author and support agents.
Support agents - the field value is visible to support agents only.
Author and Support agents - the field can be edited by author and support agents.
Support agents - the field can be edited by support agents only.
- system will require to fill this field. The system
is implemented intelligent mechanism when a user in a relaxed form asked
to fill missing data in the profile before it acts on the support
forum. So you will get users with completed profiles and you will save
your time not asking each time the data you want.
User's custom fields value can be viewed by clicking the user's profile.
Topic's custom fields value can be viewed inside the topic.
Customer support service by UserEcho