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Under review
Ali Sa'ad Eddeen 6 months ago in Usability & Interface • updated by Vladimir Mullagaliyev (co-founder) 6 months ago 1

When we open a ticket in Ticket View we have some of the commands in the side bar of the page, but not (Manage Collaborators).

Add a collaborator to the ticket we should go to the support agent interface and try to find the ticket in the large list of tickets to add a new collaborator to it.

Answer

Answer
Under review

Hello,

We will consider to add this action to the front-end interface or remove all agent's actions and create a direct link to the topic in the agent's interface.

Answer
Under review

Hello,

We will consider to add this action to the front-end interface or remove all agent's actions and create a direct link to the topic in the agent's interface.