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Completed
jcj3r 8 months ago • updated by Vladimir Mullagaliyev (co-founder) 8 months ago 1

can one agent send system/email reminders to another agent about cases they need to work on?

Answer

Answer
Completed

Hello,

1. An agent with specific access rights is able to assign performer for a topic.

2. All agents are able to post private comments (visible to support agents only) in topics. Agents receive notifications about such comments.

Answer
Completed

Hello,

1. An agent with specific access rights is able to assign performer for a topic.

2. All agents are able to post private comments (visible to support agents only) in topics. Agents receive notifications about such comments.