0
Fixed
The Real Brad Brown 3 weeks ago in Usability & Interface • updated by Vladimir Mullagaliyev (co-founder) 3 weeks ago 2

There used to be an option to view the original email source of helpdesk ticket that originated from an email. 


I used the browser's developer tools, and the <a> tag to do that is still there, but it is empty and therefore invisible. Can that be restored? That was important in cases where an email was forwarded, and the forward content is not automatically put in the ticket.


If it helps, our support community is: https://myanswers.userecho.com/


Thanks!

Answer

Answer
Fixed

Completed. Now you are able to see email source if you click on the envelope.

GOOD, I'M SATISFIED

Thanks for the quick fix.


We just switched to UserEcho this year from another company's support forum service. We (and our customers) really like UserEcho.

Satisfaction mark by The Real Brad Brown 3 weeks ago
-1
Started

Hello, We are going to check the problem and fix it soon.

Answer
Fixed

Completed. Now you are able to see email source if you click on the envelope.