0
Completed
Calculus Software 4 years ago in API • updated by Terry Gauchat 8 months ago 8

Would it be possible to gather Community statistics through the API? Right now I tried building a custom statistics page for our website. However, the maximum amount of results is 50.


What I would like, is the possibility to read out the same stats as seen on the project 'home-page'.


Thanks in advance for your reply.

Answer

Answer
Completed

Hello.

Please tell us which stats you need.

People, Feedback, Comments,Votes, something else?


GOOD, I'M SATISFIED
Satisfaction mark by Calculus Software 4 years ago
Under review

Hello.

Please tell us which stats you need.

People, Feedback, Comments,Votes, something else?


The ones you just mentioned, as well as


Total messages (feedback)

Total questions, ideas, issues (total of these 3 should be the same as Total messages)


Also, the last feedback added. But i think that one can also be retrieved via the available API options.

Hi Vladimir,


Any updates on this issue?


Thanks in Advance.

+1
Hi,
Total feedback you are able to retrieve from:
GET forums - List of all forums in the project.
parameter name: feedback_count

Today we will add count by types here:
GET forums/[forum_id]/types - List of feedback types supported by selected forum.

Thanks, would you also be able to add amount of people, comments and votes?

Try request:
GET forums - List of all forums in the project.
data['users_count'] - count users in the project. We don't separate users by forums.
data['forums'][i]['comment_count'] - count comments

data['forums'][i]['votes_count'] - count votes

Answer
Completed

Hello.

Please tell us which stats you need.

People, Feedback, Comments,Votes, something else?


I would love an API call to fetch "Average time to first response" for my Helpdesk.


I guess it would take a time range (perhaps past 2 or 7 days...), thus it would be a moving average (that I can graph).


I want to feed this into my public website (or even a widget in my UserEcho page!), so that I can set Customer expectations as to our current average service time when they open a new Ticket.