Sergey Stukov (co-founder) 3 years ago • updated by Vladimir Mullagaliyev (co-founder) 2 months ago 105
We post info about UserEcho improvements and updates here. To see latest updates order comments by Newest first. Follow or vote for this topic to stay in touch.

New feature: Integration with VK ( private messages.

Now you can receive VK private messages as Helpdesk tickets and reply directly from UserEcho interface. Find out this option in your Project settings -> Integrations -> Social networks -> VK.


New feature: Support agents are able to see exact user's votes voted for specific idea.

Now support agents are able to see how many votes user posted for specific idea and haw many votes left. Find out this option in User's profile->Voted topics.

New feature: Support agents with "manage users" access rights are able to mark user's email as verified.

Now support agents with "manage users" access rights are able to mark any user's email as verified to force user access to private forum with no verification. Find out this option in User's profile->Admin actions.


New feature: Notification about new user registration.

Now agents with "manage users" access rights are able to subscribe to "new user registration" notifications. Find out this option in your Profile->Notifications.


New feature: Google tag manager integration.

Now you can add your Google Tag Container in one click. Go to your Project settings -> Integrations -> Analytics -> Google tag manager and add your Container ID.


New feature: Change time to edit topic/comment by author.

Now you can change time to edit topic/comment by author. Also you can change if author can delete his topic/comment or edit only.

The settings are available in your Project settings->Forum common settings.


New feature: Enable moderation for public messages of specific user.

Now you can enable moderation for all public messages of specific user. Go to the user profile or "Users" section in your project settings. Also this parameter is available to setup via SSO.

New feature: New actions in the "Users" section.

Now you can do some actions with users directly from "Users" section:

  • Enable moderation for all public messages of selected user
  • Block user
  • Delete user

New feature: See which topics you voted.

Now you can see which topics you voted in the community. It is helpful if community use a limited number of votes per use or if user would like to see what happens with voted topics.

The link is available in the "User activity" module and in user's menu on the user's profile page.

New feature: Custom subjects for your email notifications.

Now you can change subjects of email notifications in your project.

Please note: We've removed [...] part from our notifications to have more space for real header (specially for mobile devices). If you would like to add this part for your project you can find an example by link below.

More information with examples are available here

Improved: Grouping of emails notifications for the same topic. Now all email notifications for the same topic could be grouped in one.

Another minor feature: Native Steam OpenId integration is available now. You can enable this method of authentication in your Project settings -> Project -> Login settings.


New feature: Option to send notification on specified comment.

Now you can disable notification for specified new comment. The "Notification" checkbox is available in a new comment form. This is helpful if you would like to add comment or change topic status (ex: to close old topics) close topic with no notification to subscribed users.

Also when you edit a comment all admin settings are available now (status, privacy, etc). Please note, we do not send notifications when you edit comment. If you would like to send notification you could add a new one.


New feature: Users satisfaction settings per topic type.

Now you can change user satisfaction settings for each topic type. It can help you disable satisfaction rating for some topic types (ex: Praises). Go to your Project's settings -> Community forums (or Helpdesk) -> Topic types


New feature: Change users' profiles privacy.

Now you can change privacy settings for users' profiles and team page. It can help you hide users' profiles from search engines if you use private forums only. Go to your Project's settings -> Project -> Privacy.


New feature: Select type of vote for comments.

Now you can select type of voting for comments the same way as you do with voting for topics:

- Positive and Negative

- Positive only

- Disabled

Also we've improved buttons in vote for a comment. Now you will see what comment you have voted for. Also you are able to cancel you vote.


New feature: Show original email for email parsed to the Helpdesk ticket.

Now you are able to see an original email for the Helpdesk ticked created from email. If you see specific icon next to "email" label (see screenshot below) you can click on "email" and check all information (available so support agents only).

Please note, we do keep original email for a limited time. So, if you do not see this icon, email is already deleted.

It can be helpful if ticked is not created correctly or some text is hidden by our cleanup script.

You will at least two tabs:

1. Info - information about email like subject, from, to, attachments, etc.

2. Source - source code of email.

And some additional tabs depend on email content like:

  • TEXT version of email
  • HTML version of email
  • images, etc.


New feature: Email2Helpdesk parser uses HTML emails instead of TXT.

Our old Email2Helpdesk used TXT emails to parse them into tickets. We've improved this part a lot. Now the parser uses HTML emails by default. So, all links, images, tables, etc. will be available in your tickets. We only do our internal cleanup for HTML to prevent some types of attack.

Feel free to report us any bugs in the private message from our community forum.


New attribute: User's last activity date.

We've added information about last activity date of each user. Now you are able to see all active users in your community. The attribute is available in:

1. Users' list - you can order all users by this attribute.

2. User's profile.

3. User's mini-profile (popup).

4. API (user information).

The attribute updates every time when the user open any page, leave new topic, comment, vote, etc.


New option on the "Search" module: Search within selected category.

If user has selected some category, then try to search some topics,the Search module will try to find topics within selected category.

Open your Project settings->Forum settings->Layout customization. Select the "Topic List" tab and click on the Search module settings. The option is "Search in the user's selected category only".


New tag is available in the email templates: {% ue_default_template %}

More information about th tag in our article "How to use template tags in email templates".


New twitter module mode: Page URL.

Now it is much easier to add the Twitter module to your side block. You do not have to create a widget in the Twitter. Just add any Twitter URL directly to the widget parameters.

New features:

  • SAML authentication in a new window (do not force redirect).
  • Ability to combine SAML authentication with the UserEcho email/password authentication in the same community.
  • Custom labels on SSO and SAML authentication buttons.

New feature: Sort users by any field.

Now you can order you user's list by any available field.


Agent's interface: The mobile mode is improved!

We've significantly improved the Agent's interface (topic's review) in the mobile mode. We've separated the topic list view and topic view on two screens. Take a look on screenshots.

Please read more infromation in our blog


New API method: DELETE forums

The method deletes a forum with provided ID.


New feature: In the Agent's interface you can select attributes where to search entered text to filter topics.

Also filter topics by text in comments has been added for the Agent's interface.


New feature: Filter by custom fields in the Agent's interface.

Now you can filter topics by custom fields values.

1. Select "Configure" in the "Filter"

2. Select "Custom fields" in the "Additional filters"

3. Select fields in "Custom fields" you want to filter by.

4. Input values and search your topics.

If you would like to use this filter more than 1 time you are able to save it. The saved filter will be available in the "Filter" list.

New feature: Filter topics by user's group in the Agent's interface.


New features: Copy forum, Copy topic type, Copy topic status.

Now can set up a forum and do not spend a time to set up another one. Just copy it from the first.

Same feature is available for topic types and topic statuses.


New API methods: Users groups

GET users/groups. - returns list of users groups.

POST users/groups

PUT users/groups

DELETE users/groups

This methods help to manage users groups via API.


New API method: POST forums/[forum_id]/upload/[file|image]

The method uploads a file or image to your project and returns data, include relative URL. You can use this URL to create topics or knowledge base articles with embedded images or attached files via API.

Please note, this API request is not available for trial period.


New API method: POST users/get_or_create

The method returns existing user by email or create a new user in your project.

Example: if you want to post a topic on behalf of another user and do not know if he is already registered. Call the method and you will receive the user ID. Then you can make a call on behalf of this user


New feature: Login settings.

We've changed our Sign in/Sign up popup form.

Also we significantly improved our Sign in/Sign up embedded form (When the user sign in directly from a topic form)

Also we've added settings for login form. Now you are able to select what buttons show for external authentication systems and change their order. You can find this settings in your Project settings->Login settings.

As a bonus, we've added new type for SSO authentication. If you use "SSO only" authentication, now you can open your SSO authentication form in a new window (do not force redirect to your site). This feature is in beta now.


New feature: Agent's access permissions per forum.

We've improved agent's access permissions. Now you are able to provide permissions to support agents per forum (previously you could do this for the entire project only). To edit this settings go to Project settnigs->Users->Support agents. Then click "Edit" on specified support agent.

1. Simple permissions' form. The agent has access to all forums with the same permissions.

2. Custom permissions' form. The agent has access to some forums with specified permissions per forum.

3. Agents access per forum. You are able to see the access map per forum (to whom and what type of access granted to the forum)


We have added new feature:

Now, it's possible to undo "Mark as answer" action

New settings: Allow to users to vote for closed topics

By default, we turn off the vote for closed topics. Now you are able to allow your users to vote even for these topics.

New feature: Add an article content into another articles.

We've added a special tag to include content from one article to another articles.

Read more information about this feature here


Changes in API and JIRA urls:

1. If you use our API please make sure that your API url has a project alias https://[alias]

2. If you use Jira Webhooks please update your url from[project_id]/ to https://[alias]

Old API and JIRA links will be deprecated next week.


New feature: Assign user's group to a user via SSO.

Now you are able to assign user's group to a user directly via SSO.

Use case:

You have two groups of users with different count of votes: Paid and Free.

Assign or change user's group when he/she sign in through your website account. It will work even if Paid client switched to Free or Free client swiched to Paid.

Details: Project settings->Integrations->Website->SSO.

New feature: Mark any comment as an answer.

Now you are able to mark any public comment from any user as an answer for a topic.


New type of custom field: Text

Now you are able to create a "text" custom field. It can be used if you need to save more than one line of information or more than 255 chars in one field.

Form view:

Topic view:

Please note, if you going to change current field type to the text you will lost all saved data.


Changes in the action events.

1. Action event "topic.status_changed" is deprecated. All statuses are comments. So, this event is duplicated if "comment.created". The "comment.created" event has information about status if status has been changed in this comment.

2. New action event "topic.vote_changed" added. If you integration (Webhook, Slack, Kato, etc) use "all events" settings you will receive this event too. If you do not want just disable it in your integration's settings.


New feature: Create a new user directly from topic form.

If support agent create a topic on behalf of another user and cannot find them by email he is able to create a new user with this email directly from topic form.


New features:

1. Create new topic from agent's interface. Support agent is able to create a topic from agent's interface. You don't have to leave agent interface anymore.

2. Create a topic on behalf of another user. Support agent with permission "Manage topic" is able to create a topic on behalf of another user. It is might be helpful if you need to create a tiket with the user's problem on behalf of this user. User will receive notification about this topic.

Step 1:

Step 2:

Step 3:

3. Convert any comment to a new topic. Support agent is able to convert any comment to a new topic. Can be helpful if user created a comment with his problem in another topic.


We've improved integration with Jira:

1. Changing status with description in Jira will create one comment with changed status in UserEcho (was 2 separated comments before)

2. Jira response user is deprecated in UserEcho settings. We will try find user in your community by email or create a new one. No need to create a separate support agent for Jira anymore.

3. Comments imported from Jira will be marked as "via Jira" from today.


New options in the support agent's permissions:

1. Send payment's notifications. Now you are able to disable payment's notifications even if you are project administrator. It might be helpful if you have a separate agent who responsible for payments.

2. Export to JIRA. Now you can grant access for "Export to Jira" option to any support agent.


New API method: delete topic.

Full description is available here


We've improved integration with Jira.

Now you can integrate one UserEcho project with more than one Jira accounts (one Jira account per forum).


We've improved integration with UserEcho Webhook, Slack, Kato and Hipchat.

Now you are able to filter integration messages by forums and events.


New filter in "Spam protection" - Full pre-moderation messages with external links

Available in service plans: Base, Base+, Advanced, Universal.

Usually spammers post some links in their messages to promote their websites. So, now you are able to send to pre-moderation all messages from users with external links.

Go to your Project settings->Community forums->Spam protection

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