+1
Answered
Tobias Oort 4 years ago in API • updated by Vladimir Mullagaliyev (co-founder) 2 years ago 10

I would like some kind of API support to either automatically transfer a suggestion that has over <x> votes into the JIRA issue tracking system, or a one-click-button to add the 'current' suggestion into JIRA.

Answer

Answer
Answered

We happy to introduce our new feature, UserEcho's JIRA integration.




For customers that use UserEcho for feedback and JIRA for development tracking, our integration provides seamless two-way communication between support and engineering. Community admins can easily escalate a topic to JIRA as a new issue and all comments made on the JIRA issue and UserEcho topic are synchronized.

Under review

We have JIRA integration in our near plans.

Answered

We happy to introduce our new feature, UserEcho's JIRA integration.


For customers that use UserEcho for feedback and JIRA for development tracking, our integration provides seamless two-way communication between support and engineering. Community admins can easily escalate a topic to JIRA as a new issue and all comments made on the JIRA issue and UserEcho topic are synchronized.

Answer
Answered

We happy to introduce our new feature, UserEcho's JIRA integration.




For customers that use UserEcho for feedback and JIRA for development tracking, our integration provides seamless two-way communication between support and engineering. Community admins can easily escalate a topic to JIRA as a new issue and all comments made on the JIRA issue and UserEcho topic are synchronized.

Hi,

I added a test JIRA project. The integration works really well thanks.
The problem I have right now, is that I removed the test JIRA project, and added our new production version, but I cant find a way to re-map UserEcho to our new production JIRA project?
Can you please advise?

Thanks,
Robin
No, I have that page thanks.

We set up a test Jira project which I linked our UserEcho account to, but the test project has been deleted, and I can't see how to link our UserEcho account to our production Jira project.

I specified the Jira project initially, but I cant change it now, so I cant link the two services.
On this page https://warewolf.userecho.com/settings/features/jira/ click "Setup account" and change your JIRA account settings.
We pointed to Button, when you click it you will be able to change your JIRA account settings.



https://warewolf.userecho.com/settings/features/jira/
Thank you. Its working now.