When I go to "Tickets" section (on the fixed top menu bar), I go to a page where I can see all my private tickets (ok)
But there is no "New Ticket" button there!...so the user may get lost or confused on where he must create a new ticket!
1. You should add a "New Ticket" button above private tickets list
2. When I hover the "Ticket" section in top menu, you should show 2 drop down submenus: "New Ticket" and "My Tickets"
I hope you can do this to dramatically improve UserEcho!
Thanks a lot
Customer support service by UserEcho