can one agent send system/email reminders to another agent about cases they need to work on?

    Completed

can one agent send system/email reminders to another agent about cases they need to work on?

Vladimir Mullagaliyev
    Answer Completed

Hello,

1. An agent with specific access rights is able to assign performer for a topic.

2. All agents are able to post private comments (visible to support agents only) in topics. Agents receive notifications about such comments.

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