"Agent" definition

Hello, another question:


What is exactly defined in the price 15USD/Mo/agent? If I want to use the software for my company and with ca. 1300 end users for instance, what will be the approx. price?


I understand in your definition that agent is different from end user


Thanking you in advance,


Laurent

Answered
Share
Sergey Stukov
Answer Answered

An agent is any individual who is granted rights to moderate feedback forums, respond to support tickets, manage your knowledge base, and change site settings.

Sergey Stukov

So all 1300 users will able to use forums Public & Private,

But if they want to reply to the Helpdesk tickets they need to be agents.

Laurent Larget

Ok thank you, so if you are not any agent, you can only participate once and post a topic, but as soon as you begin exchange (question-answer), you need to be an agent and so you need to pay, if I understand well?

Vladimir Mullagaliyev
Quote from Laurent Larget

Ok thank you, so if you are not any agent, you can only participate once and post a topic, but as soon as you begin exchange (question-answer), you need to be an agent and so you need to pay, if I understand well?

Almost right.

Users are able to create Helpdesk tickets as well. But only agents are able to answer tickets.

So, agent do all official answers, change statuses, assign performers, move topics/tickets, create KB articles, etc.


Sign in to leave a comment