View Email Source option missing from helpdesk

Avatar
  • updated
  • Fixed

There used to be an option to view the original email source of helpdesk ticket that originated from an email. 


I used the browser's developer tools, and the <a> tag to do that is still there, but it is empty and therefore invisible. Can that be restored? That was important in cases where an email was forwarded, and the forward content is not automatically put in the ticket.


If it helps, our support community is: https://myanswers.userecho.com/


Thanks!

How would you rate the customer service you received?

Satisfaction mark by The Real Brad Brown 7 years ago

Thanks for the quick fix.We just switched to UserEcho this year from another company's support forum service. We (and our customers) really like UserEcho.

Add a comment about quality of support you received (optional):

Pinned replies
Avatar
Vladimir Mullagaliyev co-founder
  • Answer
  • Fixed

Completed. Now you are able to see email source if you click on the envelope.

Avatar
-1
Vladimir Mullagaliyev co-founder
  • Started

Hello, We are going to check the problem and fix it soon.

Avatar
Vladimir Mullagaliyev co-founder
  • Answer
  • Fixed

Completed. Now you are able to see email source if you click on the envelope.