Do not send notification emails to admin account

franz.heidl
    Answered

Hi,


we just paid for UserEcho and issues are being created and worked on. The admin account the company uses to pay for UserEcho recieves all the notifications and this is annoying to our IT department. 


How can I switch Email notifications off for 


1. admin account?

2. individual Support Agent accounts?


Many thanks,

Franz

Vladimir Mullagaliyev
Answer Answered

Hello,

You are able to change notification settings for any account (Support Agent, Administrator, User, etc.). Open the "Account settings", then "Notifications", then unsubscribe all notifications for the account.

franz.heidl

Hi,


many thanks for getting back – I can’t find 'Account Settings'?


Vladimir Mullagaliyev
Quote from franz.heidl

Hi,


many thanks for getting back – I can’t find 'Account Settings'?


For example, for yourself, click on your name (top-right) corner, then "Settings" or directly "Notifications".

For other users (if you have a "manage users" access), click on his name to get in to his profile, then "Notifications".

franz.heidl

Ah, found it, thank you so much!

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