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Answered

Securing the Customer Portal during beta testing

jim 9 months ago in Usability & Interface • updated by Vladimir Mullagaliyev (co-founder) 9 months ago 1

Hi 


We are an early stage tech startup with two small rounds of funding under our belt. We are pre-mvp and are looking to start beta-testing in the next month or two.


We're looking for a support platform that will take us through beta to mvp and beyond. In beta we need to be able to secure the customer support portal with a password, this would include the knowledge base etc. Once beta is over we would remove this feature to allow access to anyone. 


Does User Echo  have this feature?


Cheers.


Answer

Answer
Answered

Hello Jim, 

You are able to set up privacy for forums and Knowledge Bases. Once you set up the forum as a private only users with specific emails will be able to access the forum (or Knowledge Base).

Answer
Answered

Hello Jim, 

You are able to set up privacy for forums and Knowledge Bases. Once you set up the forum as a private only users with specific emails will be able to access the forum (or Knowledge Base).