I'm using SSO link to link my users to the community page.  Is there a way to link them via sso directly to a page to create a Helpdesk ticket.  I get a lot of feedback on people having a hard time directly creating a ticket and this would make it easier to create a link on my page that says "New Help Desk Ticket".  Something like - community.userecho.com?sso_token=xxxxx&newticket or the like?



Vladimir Mullagaliyev
Answer Answered

Hello James,

Here is two way to do your task:

1. Use UserEcho widget on you website. Users will be able to leave their request directly from your website.

2. Just add to your link one of the following parameters:

  • Helpdesk request form: show_helpdesk_form=true
  • Feedback (public) post form: show_feedback_form=true

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