0
Completed

Identify users logged on chat

Frederico 3 months ago • updated by Sergey Stukov (co-founder) 3 months ago 1

Hi!


I´d like to automaticaly set the UserName/UserEmail on chat widget.


In the JS code responsible to inject the chat widget, I ´d like to specify the user name/email so if/when the user call an agent, the agent will already know who is calling.


Is there any way to do that ?


Bye

Answer

+1
Answer
Completed

Hello if you provide SSO token in widget embed code


var _ues = {
... ,
params:{sso_token:"your_sso_token"}
};

https://feedback.userecho.com/en/knowledge-bases/10/articles/8793-sso-integration


User will be auto-authoriszd and you will see all his details like name & email


Is it suitable for you?

+1
Answer
Completed

Hello if you provide SSO token in widget embed code


var _ues = {
... ,
params:{sso_token:"your_sso_token"}
};

https://feedback.userecho.com/en/knowledge-bases/10/articles/8793-sso-integration


User will be auto-authoriszd and you will see all his details like name & email


Is it suitable for you?