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Under review

Canned responses from various knowledge bases

Cian Noonan 5 months ago in Knowledge Base • updated by Vladimir Mullagaliyev (co-founder) 5 months ago 1

Is there any way to have the canned responses draw from multiple Knowledge bases. 


The use case for this is that I want a private knowledge base containing boilerplate responses

Answer

Answer
Under review

Hello Cian,

Usually we just keep such responses as unpublished in the public knowledge base. So, you may use them for canned responses while they are not visible to regular users.

Does this work for you?

Answer
Under review

Hello Cian,

Usually we just keep such responses as unpublished in the public knowledge base. So, you may use them for canned responses while they are not visible to regular users.

Does this work for you?