Canned responses from various knowledge bases
    Under review

Is there any way to have the canned responses draw from multiple Knowledge bases. 


The use case for this is that I want a private knowledge base containing boilerplate responses

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Vladimir Mullagaliyev
Answer Under review

Hello Cian,

Usually we just keep such responses as unpublished in the public knowledge base. So, you may use them for canned responses while they are not visible to regular users.

Does this work for you?


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