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Tickets created by email doesn't trigger topic.created in Webhooks

Andrés Pérez-Albela H. 4 years ago in Integration • updated by Vladimir Mullagaliyev (co-founder) 4 years ago 1
Hi,

This is Andrés from Scrapinghub Support Team. We are testing Webhooks with tickets created by email but see that it doesn't trigger topic.created hook. Is this because they are created as Questions? Or maybe you haven't added those triggers to email tickets?

Thank you in advance.

Answer

Answer
Answered
Hi, 
Thank you! Could trigger it now.
GOOD, I'M SATISFIED
Thank you!
Satisfaction mark by Andrés Pérez-Albela H. 4 years ago
Answer
Answered
Hi, 
Thank you! Could trigger it now.