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Completed

Use Reply-To as client email when creating tickets

Pablo Hoffman 4 years ago • updated by Sergey Stukov (co-founder) 4 years ago 2
We use wufoo to create support requests, and those emails come from some generic address (noreply@wufoo.com) with the email of the client in the Reply-To header. Could you make the ticket creation by email take the client email address from the Reply-To header (instead of From) when it's available?. It sounds like a generically useful feature to add, with no downsides.

Additionally, is it possible to change (or at least see) which is the client email associated with a given ticket?. Thanks!

Answer

+1
Answer
Completed
We added detection of Reply-To: headers and now it has priority over From: headers, so you can retest. All should work.
GOOD, I'M SATISFIED
Satisfaction mark by Pablo Hoffman 4 years ago
Under review
Can you create example for us, give us link to the ticket that created via wufoo form.
This will help us to make a decision and implement a solution faster.
+1
Answer
Completed
We added detection of Reply-To: headers and now it has priority over From: headers, so you can retest. All should work.