+5
Fixed

Registration should be automatic and not manual

Alex Jenter 8 years ago • updated by Vladimir Mullagaliyev (co-founder) 8 years ago 10
I get complaints from my users about not being able to register on the forum for 5 days! I cannot afford to irritate people in this way.

Here is the email I got:
"I tried to register at the forum and nothing works.
I even wrote to the rep. and he told me that they approve applications manually one by one.
He has yet to give me a confirmation link and that's now at least five days since i've been trying to register.

What a hassle!"

I advised to use OpenID which is much less hassle.
But this is simply wrong, please do something about this. Thanks!

Answers

Answer
Fixed
We have fully automatic registration without any manual work.

We are monitoring quickly everything that happens in the system and did not receive any treatment for the last month with such a request or challenge the registration.
PINNED
Hi Danielson
We are grateful

1) If you can send us a letter which you received it takes us, we will check out the links

2) Which email client do you use, it may in any way modifies the letter

3) Did you receive mail notification of a reply to this topic
PINNED
Now user registration does not require activation.
It was posted by me
It would be good to see proof of this, may be message from us (we never send it)

quote "I even wrote to the rep. and he told me that they approve applications manually one by one."
May be this request not related to UE support forum?
+1
Sergey, thanks for the prompt reply! It was UE, here is the second email I got:
"Alex,

I don't really want to go over all the details trying to register at UserEcho but here we go...
First message confirmation sent me to an empty or rather, a missing page on UserEcho.
Second try a few days later (just in case it might work), sent request for password. Link came in but no way to access login on UE.
Third effort. Sent request directly to responsible of UE.
Received personal message to say that they confirm new registrations manually.
Sent message to him in the hopes that this would confirm that i am not a machine.
No response.

Have now registered with myopenid as you suggested and everything went well. Phew!!!"

I've given this user a link to this thread so hopefully he will be able to provide additional details.
Here was the feedback received:
http://feedback.userecho.com/feedback/7256-registration/

Have yet to receive confirmation via email and yes, i do check spam box in case.
PINNED
Hi Danielson
We are grateful

1) If you can send us a letter which you received it takes us, we will check out the links

2) Which email client do you use, it may in any way modifies the letter

3) Did you receive mail notification of a reply to this topic
I wonder if "we have manually activated your account" was really meant?
I have email from this address:

<real.space.man a t gmail dot com>

Regarding your request http://feedback.userecho.com/feedback/7256-registration/
We manually activate your account



Regards,
Sergey Stukov
UserEcho Team
It's my personal mail address, please note that you quickly get resolve your case

cat "Sent message to him in the hopes that this would confirm that i am not a mach ine.No response."

The answer was:)
PINNED
Now user registration does not require activation.
Answer
Fixed
We have fully automatic registration without any manual work.

We are monitoring quickly everything that happens in the system and did not receive any treatment for the last month with such a request or challenge the registration.