0
Not a bug

Emails not working to register

Mike Wentworth 4 years ago • updated 4 years ago 4
Multiple user accepted the adminship but the UserEcho e-mail brings them to the homepage and doesn't give them permissions, it still says "Invited" -- please fix this. Eoghan and Danny cannot register.

Answer

Answer
Not a bug
Hi,
You had a problem with a custom domain. You had a domain gymforgeeks.com, but your DNS redirected to the www.gymforgeeks.com
We have changed your custom domain to the www.gymforgeeks.com, and re-invited users.
The first user was added immediately, second one should click to link in email.
Check your staff section to get them access rights.
Answer
Not a bug
Hi,
You had a problem with a custom domain. You had a domain gymforgeeks.com, but your DNS redirected to the www.gymforgeeks.com
We have changed your custom domain to the www.gymforgeeks.com, and re-invited users.
The first user was added immediately, second one should click to link in email.
Check your staff section to get them access rights.
That's a mistake. I have .net domain, not a .com domain. I understand that, but when I send emails to Support or users try to register no actions they can take to complete Adminship
It's typo. I mean .net
The problem that you do not add "www" Users was authenticated on gymforgeeks.net then redireted to www... where they has not authentiation.
For users it was like nothing happened at all.
We've added www to yuor domain and now it should work.