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Answered

Set status on a feedback item

Richard Sloggett (Support) 6 years ago in Usability & Interface • updated by Sergey Stukov (co-founder) 6 years ago 3
I apologize if I'm being dense, but how do I set a status on a feedback or reply - so that stuff gets marked as "answered", "under consideration" etc.?

Answer

Answer
Answered
Use reply action.
That starts a new comment editor, but where do I set the status??
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Answered
Use reply action.
Look at the bottom of popup, you can left textarea blank.
It's used for official answer.

Ahh, I see - thanks. Because there was a comment editor open by default in new topics, I was using that instead of reply.