So when someone enters something, the field stays Gray... assuming it should turn Black like the feedback widget.
Also <Enter> key does nothing... the search is already auto-returning the result...
I'm thinking sometimes someone "Presses" <Enter> and assume that (this is what I first thought) that the issue is already submitted... but really the user has to *Use their mouse* press "Next' (confusing, maybe text should be "Submit New Feedback" or something), input the Description (there should be language here that this is *Optional, imho) to complete their submission.
I really like the ability to leave Anonymous comment though, and the human verification is a nice touch :)
Customer support service by UserEcho