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Create a new suggestion for a user

Eric 4 года назад • обновлен Vladimir Mullagaliyev (co-founder) 4 года назад 1
Is it possible to create a new feedback item on behalf of a customer? We get feedback requests from a variety of sources and it would be great to add them to UserEcho and associate a user that requested it (create a new one if necessary) so that they can get feedback when it's done or we can carry on the conversation here.

Ответ

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Hello Eric,
You can create a new topic. Then click on "Edit", open "Additional options" and change author ID for this topic. If this user isn't registered yet, you have to create an account.



For Helpdesk topic you have another way. Just create topic, then add user as a collaborator. He will receive notification about invitation to be a collaborator for this topic.
Ответ
Завершен
Hello Eric,
You can create a new topic. Then click on "Edit", open "Additional options" and change author ID for this topic. If this user isn't registered yet, you have to create an account.



For Helpdesk topic you have another way. Just create topic, then add user as a collaborator. He will receive notification about invitation to be a collaborator for this topic.

Сервис поддержки клиентов работает на платформе UserEcho