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Helpdesk comments vs. replies

Ed Byrne 7 years ago in Usability & Interface • updated by Sergey Stukov (co-founder) 7 years ago 1
Sorry if this has been answered before, I couldn't find a solutions to my questions in current threads:

As an admin I have several "private messages" in the Helpdesk forum. I can _comment_ on the posts, and I can _reply_ (which also allows me to set the status). If I comment, will the original poster see it? Or do I specifically have to reply to the private message to have the user see my response? I have only used comments and I'm wondering now if the users can see my responses at all.

The message at the top is pretty confusing; "Current feedback is visible only for owner and project administrators."

Answer

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Answered
We send notifications to users in both cases, when you leave reply or comment on request.
Answer
Answered
We send notifications to users in both cases, when you leave reply or comment on request.
Awesome, thank you Sergey!