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Fixed

Urgent : Tried to Upgrade Plan - Now Locked out of Admin Console

Ciel 5 years ago in Payments • updated by Vladimir Mullagaliyev (co-founder) 5 years ago 6

I tried to upgrade my plan to a higher one, and now I am locked out of the administration console completely. This is extremely urgent for us.

Answer

Can you tell me what the cause was, so I do not make the same mistake again?

Your project created by another user and you have no rights to manage project.

In your old plan this rights not applied. In the new plan this rights works.

We gave you access to the project management.

Unfortunately this still seems to be broken. I changed the email address linked to my facebook account,  even after adding the new address to the "Staff" section, and it removed the admin console again. Is there a way to fix this?

Do you have a new account? (Amelia)

We have applied permissions to Amelia. Normally, other admin from your project can do it.

You had to give rights to the user, and then go out of the session and then go

I have moved the bug to a new topic to make it easier for you.