Konsileri CRM Admin
There is no "close" button in the top right corner of widget in IE7 and IE8.
Language: German
Account type: Free
Konsileri CRM Admin
Thank you for instant reaction! Juast FYI here is a live example: http://www.konsileri-crm.de/
Sergey Stukov
Answer Fixed
We apply fixes
Should work correctly now

Require CTRL+R or CTRL+F5 to refresh widget code
Iago Rodríguez-Quintana
Hello Sergey,
in our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:


Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js

It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?

Best regards.
Sergey Stukov
Quote from Iago Rodríguez-Quintana
Hello Sergey,
in our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:


Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js

It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?

Best regards.
We start investigation, will report soon
Sergey Stukov
Quote from Iago Rodríguez-Quintana
Hello Sergey,
in our site we have the following incidence with the widget, and I have even observed that same thing is happening to Konsileri CRM Admin's site, who posted the previous comment several days ago: the homepage downloads correctly and shows the widget with no incidence, but after surfing through other pages in the site (for no reason we don't have the widget on them, but just in the homepage), when returning back to the homepage it downloads but the navigator notifies the following error, and the widget doesn't download:


Mensaje: 'document.getElementsByTagName(...).0.firstChild' null or not an object
Línea: 1
Carácter: 5198
Código: 0
URI: http://cdn.userecho.com/js/widget-1.4.gz.js

It happens in IE8 but doesn't seem to happen in Firefox. Do you have any idea of what can be happening?

Best regards.
We found cause:
You must place widget insertion code just before closing </body> tag
In that case error not appears.
Iago Rodríguez-Quintana
Quote from Sergey Stukov
We found cause:
You must place widget insertion code just before closing </body> tag
In that case error not appears.
Fixed and working properly. Thank you much.
Sergey Stukov
Quote from Iago Rodríguez-Quintana
Fixed and working properly. Thank you much.
Welcome :)
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