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Completed

Enable a search for user function in agent interface.

stijn.verrept 5 years ago in Usability & Interface • updated by Vladimir Mullagaliyev (co-founder) 5 years ago 5
It is very hard to find a user in the agent interface.  Users aren't sorted at all, there is no way to sort or search for one which forces me to go through all pages in order to find somebody.  A search on name and e-mail address would be useful.

Answer

Answer
Completed
We have completed "search" function. Also we have added ability to assign group from this page.
Completed
You can search user topics by user email or user name.

Take a look to screenshots.




Yes but that was not the question.  It's not hard to find issues by user, It is very hard to find a user in the agent interface.

We now have 8 pages of users.  This means when we want to assign a new user the the user group or check in which usergroup an existing user is, we need to browse through all pages in order to find them.  If the name doesn't match the mail address we need to open them as well.  The users aren't sorted and there is no search.

Planned
OK, I see. Will add search field for this list soon
Thanks.  If search takes too much time, sorting on the columns would also help a lot.
Answer
Completed
We have completed "search" function. Also we have added ability to assign group from this page.