+1
Answered

Temporary problems?

Konrad Papala 8 years ago in Usability & Interface • updated by Sergey Stukov (co-founder) 8 years ago 10
Hi,

I've just registered with userecho.com and I have a few problems with it:
1. In IE 8 there is no X button (close)
2. After trying to add a feedback I saw 503 error
3. IE 8 displayed "AJAX error" after a second attempt to add a feedback

I like userecho primary because users don't have to register with your service to add feedback, but are these problems temporary or not?

Answer

Answer
Answered
By default IE8 renders pages in quirks mode and lacks some of css features

You only need a DOCTYPE that triggers Standards Mode (or ‘almost standards’). That can be a transitional doctype such as:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">

or XHTML:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

just put one of this strings at the top of your page or global template and compatibility issues with ie8 will be solved

we already check it on your website

additional info:

http://en.wikipedia.org/wiki/Quirks_mode#Comparison%5Fof%5Fdocument%5Ftypes
We added some configuration changes to prevent 503 error, report if you can catch it again
I can't see the 503 error anymore (but it appeared only once anyway). But the other issues are still there. Everything's fine in FF (3.6.8) but it looks like you have problems with IE 8.0 - not only there is no X button, but also: the "feedback" button doesn't scroll down with the page. The same with the feedback form - this means that when I scroll down a bit and click the "feedback" button the form appears on top - and only half of it is visible.

You really need to start heavily tests on IE 8, its market share is over 16% ( http://www.w3schools.com/browsers/browsers_explorer.asp )
We in progress of fix issues of IE8 browser, results will be reported here soon
Thanks.
Btw: I made a mistake, it's 16% of 30% of total IE usage, i.e. IE 8 is used by about 5% of users. But it's growing :) so still I believe you really need to solve these issues.
On the other hand, other stats show 26% of IE 8 usage: http://www.w3counter.com/globalstats.php
We still can't reproduce error with IE8
http://s57.radikal.ru/i155/1009/36/c80ef9487b27.jpg

Look at screenshot it's taken on IE8 + Windows7
X button on it's place also we trying partially scroll screen and click on tab the popup appears at regular position

Please report more details about your configuration
ie version: 8.0.6001.18702
system: xp/sp3 (polish)
no addons installed.

screenshots:
no scroll:
http://img405.imageshack.us/img405/7366/noscroll.png
no x button:
http://img689.imageshack.us/img689/7539/noxbutton.png
ok now we able to reproduce issue it's appears at your site corlive.com
seems that some correlation between widget and site code we working on solution now
By the way - in Chrome 6.0 everything's fine. So it's just IE
Answer
Answered
By default IE8 renders pages in quirks mode and lacks some of css features

You only need a DOCTYPE that triggers Standards Mode (or ‘almost standards’). That can be a transitional doctype such as:

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">

or XHTML:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

just put one of this strings at the top of your page or global template and compatibility issues with ie8 will be solved

we already check it on your website

additional info:

http://en.wikipedia.org/wiki/Quirks_mode#Comparison%5Fof%5Fdocument%5Ftypes
We found solution, check official answer for it
thank u for feedback.