0
Not a bug

Chat account with external IM client not working

Calculus Software 6 years ago in New features • updated by Sergey Stukov (co-founder) 6 years ago 3

The external IM client functionality doesn't seem to be working.

I've been trying with Pidgin, PSI and Pandion.


The error occuring says: "Details: Authentication error: Not Authorized".


Are there any settings I might be overlooking?


Answer

Answer
Not a bug

We will provide detailed instructions with screenshots for popular clients soon.

Start checking with PSI.

Under review

We will provide detailed instructions with screenshots for popular clients soon.

Start checking with PSI.

Check following screenshot, you need put 1.admin.3553@userecho.com to the XMPP Address field.



Hello Sergey,


I did this already. However I tried again and the same error occurs.

Answer
Not a bug

We will provide detailed instructions with screenshots for popular clients soon.

Start checking with PSI.

Start chat session with us on userecho.com