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Under review

Make the difference between forums much more distinct

stijn.verrept 3 years ago in Usability & Interface • updated by Vladimir Mullagaliyev (co-founder) 3 years ago 4
We now have about 8 forums. One for each product. In more than 50% (!) of the tickets the user has posted in the complete wrong forum.
I don't know how to solve this but the data suggests that it is not clear enough for the users. Maybe there shouldn't be a default forum but they need to be forced to choose a forum first?

Answer

Answer
Under review
Hello,
Actually each forum has own form (own fields) for a topic. So if we will implement the forum selector we have to add one more "window" to select forum first. Then get forum's fields and show second (current) window.
So it will be one more step to add topic. Most users know where they post and do not need this additional step.
Answer
Under review
Hello,
Actually each forum has own form (own fields) for a topic. So if we will implement the forum selector we have to add one more "window" to select forum first. Then get forum's fields and show second (current) window.
So it will be one more step to add topic. Most users know where they post and do not need this additional step.
Also check this community for example, they have first page that pointing to their products http://reach.jdbpocketware.com/
@sergey this is indeed what I'm looking for. But they 'misused' the system a bit by creating a 'Welcome' forum. For me that's fine too. I just tried adding one but I get that I'm at the maximum? Which is strange because I don't believe there was a limit on them?
Hello,
You have a "Base+" service plan which include 10 forums only. If you would like we can switch you to the "Universal" plan. It include unlimited forums, but priced by support agents http://userecho.com/pricing/