We are using the helpdesk ticket creation via email (to support@) and it works just fine.
However, we sometimes get emails to other lists in our company (sales@, billing@, etc) that we would like to convert to userecho tickets for our support team to handle (through our regular support workflow).
The simplest (and most obvious) way to do this would be to forward the email to support@. However, the create the helpdesk ticket with the reporter email set to whoever forwarded the email, not the original's sender email (as it happens to emails that arrive directly to support@).
Would it be possible to add support for recognizing forwarded emails and creating helpdesk tickets accordingly?. Another (less convenient) alternative would be to support creating helpdesk tickets by manually setting the reporter's email address.