0
Fixed

browser problems?

encleadus 5 years ago in Usability & Interface • updated by Vladimir Mullagaliyev (co-founder) 5 years ago 4

Hi,

-I registered to try userecho and I like it! But just in chrome. In explorer 9 (windows7) it is doesn't work properly. Please see the link below.

-I tried on Samsung galaxy note2 (android 4.2) on default browser. The chat worked perfectly, but the feedback didn't. I got a new window: The forum is private... (I don't think so....:))

-I tried on Ipad Safari(os version 6.1.2), the chat didn't work... I got the message in Pidgin but I didn't get any message back what I sent from Pidgin, the feedback also not working, I can see just a continuous loading icon....


Maybe I did something wrong... Here is my link:

http://gisuniverse.com/userecho.html


It would be great if you can check these issues please.


Thanks,

encleadus

SSM MVR

Answer

Answer
Fixed

Hello.

We will check your issue soon and write answer here.

Thank you for your feedback.

Planned

Hello.

We will check your issue soon and write answer here.

Thank you for your feedback.

We have checked IE9. Your website in "quirks mode". Try to add in your page the first line like this:


<!DOCTYPE html>
Maybe it resolve all your problem. Please write your progress here.

Hi, thanks for the answer and the help. It is helped on the IE9, but I still have the problems on android and Ipad. I would be grateful if can get a html example (because I am not a programmer).

Thanks,

encleadus 

Hello.
We have checked the problem.
You have the "forum id" from your "chat" forum in the widget code.
Please change selected row:

var _ues = { 
host:'encleadus.userecho.com', 
forum:'21811', 
lang:'en', 
tab_corner_radius:5, 
tab_font_size:20, 
tab_image_hash:'ZmVlZGJhY2s%3D', 
tab_chat_hash:'Y2hhdA%3D%3D', 
tab_alignment:'right', 
tab_text_color:'#FFFFFF', 
tab_text_shadow_color:'#00000055', 
tab_bg_color:'#57A957', 
tab_hover_color:'#F45C5C' 
}; 
to:

forum:'21809',  
Answer
Fixed

Hello.

We will check your issue soon and write answer here.

Thank you for your feedback.

Hi, thanks for the idea:). Now everything is working perfectly except one thing. If the user send a chat message on ipad I can get it, but the user somehow cannot receive the message from me (from the agent). I tried with pidgin and gibberbot. Do you have any Idea why or can you reproduce the problem?  Thanks,

encleadus