I'm currently using helpscout for support emails and was considering moving to freshdesk. However, I did notice that freshdesk adds a whole knowledge base and forum to their system. So I thought we are already using UserEcho for forum and knowledge base so I was wondering how the email support works with UserEcho.
I previously had HelpDesk disabled and I'm not sure if I need that enabled to do email support with users? I want to test this out but I'm not sure how complete email support is with you guys? Can I assign emails status, assign to another person the email and such typical email support options?