0
Fixed

Problems getting to Moderation after single sign on.

David Howard 6 years ago in Usability & Interface • updated by Sergey Stukov (co-founder) 6 years ago 6
This seems to be a new problem:
When we go to our UserEcho site, we are already logged in through Single Sign On. However, when we click on the link for "Moderation" or "Setup" we are asked to log in to UserEcho, which doesn't make sense given our SSO. Is this a recent change? Can you look into this for our account, please? (featurerequest.wolfware.ncsu.edu)

Answer

Answer
Fixed
We fixed issue. Can you check?
Answer
Fixed
We fixed issue. Can you check?
Works now - thanks for the quick fix, Sergey!

Sergey,

  It seemed like things were working, but I just got the following report from one of our moderators, Martin Dulberg (userid: msdulber):


"I went in, logged in, tried to click on moderation and got the following screen which didn't work even when I tried logging in again. I was able to get to the request and approve it the second time I clicked on the link in this email but something isn't working right here."




Can you investigate? If you need to get details from Martin directly, his email is msdulber@ncsu.edu.


Thanks,

David

We found issue, will apply fix within 24 hours.

Issue fixed, we sent notification to Martin. To check that all ok.

 Hi Sergey,


Thanks for taking a look, it still is giving me the same error. When I log in I see:


As you can see in the screen shot, I'm logged in. When I click on Moderation it takes me to:

This becomes an infinite loop if I click on it, brings up a new window which takes me back to the main page.


Thanks,

Marty

Hello Martin. It is very strange. I tried to login by sso in your project and got page like in your first screenshot. But when I click on "Moderation" from this page I was redirected and automatically authenticated in the moderation section of admin panel. I don't have any problem. What I do not like you?
Please try again steps like me.