Wrong vote counts when merging/unmerging topics

+4
    Under review

Hi,

I noticed a weird problem with counts of vote when merging topics.


1. As admin of the project, I create two topics.

2. Another single user vote +1 for each of them.

3. I merge the two topics:

Since it's the same user and the same idea, I should get 1 as the total votes.

That's indeed the vote count displayed just after the merge.


4. But if I refresh the page, then I see 2 as the vote count (the same single voter appears twice in the voters stats)


5. If I unmerge the topics, then the first one gets back +1

but the second one gets +2 votes (the real voter, and one anonymous!)


I made this test twice to be sure. Something's wrong!

Vladimir Mullagaliyev
    Answer Under review

Hello again,


At first we'll check the #5 and fix it.


For #1-4 - yes, now if you merge the feedback with the other one we just sum all votes without analyze duplicates. It's true. But usually  you merge feedback when user just leave it. And votes count is 0. And it not so big problem.


Well, we'll discuss and try to filter duplicated votes for this situation.


Thanks.

Ryann

Hi,

Thank you for considering it! I'm always amazed by your reactive behaviour!

stijn.verrept
I have just experienced the exact same problem.  I now have an issue with 9 votes on it although it should only have 6.  Is there a way to remove the duplicate votes?
Vladimir Mullagaliyev
Quote from stijn.verrept
I have just experienced the exact same problem.  I now have an issue with 9 votes on it although it should only have 6.  Is there a way to remove the duplicate votes?
Hi, please provide us the link to the topic with wrong votes count. 
stijn.verrept
Quote from Vladimir Mullagaliyev
Hi, please provide us the link to the topic with wrong votes count. 
http://caresolutions.userecho.com/topic/438506-inc...

Thanks
Vladimir Mullagaliyev
We don't see any problem with this topic.
It has 5 votes and 1 duplicate with 4 votes. Total is 9 votes.
stijn.verrept
People have been voting on both issues, so after the merge they are counted double.  There are 4 people in there who have cast a vote on both the first and the second idea.  So total should be 5 votes.
Vladimir Mullagaliyev
Quote from stijn.verrept
People have been voting on both issues, so after the merge they are counted double.  There are 4 people in there who have cast a vote on both the first and the second idea.  So total should be 5 votes.
OK, I see. We are working for this issue.
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