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Under review

Full thread in notifications?

Rick Phipps 5 years ago • updated by Vladimir Mullagaliyev (co-founder) 5 years ago 3
Is there any way to get get more details in the notification emails? A couple of my users are frustrated to have to login to see more context about a short post. The subject line isn't always sufficient.

Answer

Answer
Under review
Hello Rick,
Email notification about new topic has full topic's text.
Each other notifications for current topic has the same title and grouped (for example on gmail).

If you didn't receive it please attach screenshot with your email and link to the topic. We will check it.
Answer
Under review
Hello Rick,
Email notification about new topic has full topic's text.
Each other notifications for current topic has the same title and grouped (for example on gmail).

If you didn't receive it please attach screenshot with your email and link to the topic. We will check it.
Hi.

The initial email does have the full initial post. Subsequent notifications only show the latest post. Which can be fine when they happen in a fairly short timeframe. However, if a the original or the previous post is days, weeks, or more ago, the new notifications (showing only the subject and latest post) are more or less useless, requiring users to log into the full site to understand the context. Logging into the site, especially on a mobile device is a hassle.

Just like replies to email threads typically contain the entirity of the thread, this would make sense as at least an option for notifications--though I don't think anyone would mind if it were the details as long as the latest is at the top.

Rick
Looks like your email client doesn't group emails with the same header to the one thread like gmail does.

First notification:



Second notification in the same thread, and I am able to see all notifications from this topic in one place.



In this way the topic's description will be excess.

Well, to understand which way is better will follow for the comments and votes for current topic.

Thank you for your feedback!