No update e-mails being sent

Randall Williams (NCSA) 6 years ago • updated by Vladimir Mullagaliyev (co-founder) 6 years ago 4

I haven't been receiving update e-mails from one of our UserEcho forums. In other words, when new topics get posted, I'm not notified about it. This only occurred within the last 24-36 hours. Our IT department checked and no e-mails reached our servers, so this isn't a problem with the messages getting labeled as spam. Are you having problems with mail delivery?


Hello Randall. We have no problem with emails.

We start to check your issue.

Randall, your project has a few forums. Which forum's notification you didn't receive?

It's the Athlete forum. The Coach forum seems to still be working correctly.

Randall we have found one possible problem and fixed it.
If you do not receive an email again - write to us.
Thank you.

Great. Thanks for the quick help! If there are still problems, I'll let you know.