Would be helpful to have more information on the users in the forum available for admin users.
*Basic demographics upon entry (age, gender, city, state, country, etc)
* Word Cloud of keywords that apear in the forum, which upon clicking on a word would list users that have used it.
* Ability to send out surveys or individual questions whose answers can be connect to user for admin's further segmentation.
*Ability to download an excel list of users with relevant data.
Customer support service by UserEcho