UserEcho changelog

Sergey Stukov
We post info about UserEcho improvements and updates here. To see latest updates order comments by Newest first. Follow or vote for this topic to stay in touch.
Vladimir Mullagaliyev

New feature: Business hours, SLA and Agent's groups (beta-test).

We've added some new features which should be very helpful for bigger teams. Please find out settings in the Project settings. The SLA policies are disabled by default.

-1
Vladimir Mullagaliyev

New API method: PUT users https://userecho.com/dev/api/users/update

The method updates a user profile with information provided into the method.

-1
Vladimir Mullagaliyev

New feature: New custom field type - HTML.

We've added a new custom field type - HTML. The field will have an Editor to edit the value. The value will be processed as HTML. It allows you to add some formatted information to your user's profiles or topics. We would recommend to allow adit such type of fields to support agents only.

Vladimir Mullagaliyev

UpdateThe "BIO" field disabled.

We've disabled the "BIO" field for user's profile. The field was not in use in most UserEcho projects. If you would like to get it back for your prpject feel free to request us or you can use Custom fields in the same way.

Vladimir Mullagaliyev

New report: Knowledge Base Articles.

We've added a new report to help you manage your knowledge base. Please read more about the report here 
https://blog.userecho.com/communities/2/topics/15215-knowledge-base-review

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