Chat not disappearing when I am offline

Најди Сместување 6 years ago in Usability & Interface • updated by Vladimir Mullagaliyev (co-founder) 6 years ago 5

I have installed and tried chat with Trillian client for Windows. 

After that I disconnected the account, logged of from UE and even restarted my computer but I cannot loose the chat button on my website. I see it after refresh, in incognito windows and even on another computer, still there.

Under review

We see that your im client is online now.

IM messenger is response to our requests.

Do you online now?

No, I am not online on my chat client for half an hour now, I am just logged in on the site

EDIT: I am offline now. I tried logging on and off from /settings/chat/agent/  and it works (the button is gone after 1-2 minutes). I will use my client again and report here if that is what is causing the problem.

EDIT2:Now it works perfectly fine even with the client, I have one more question: When someone messages me for the first time I cannot see the message until I send him a message and after that I immediately get:

NajdiSmestuvanje LiveChat: Hi //Admin message Најди Сместување (): UEBOT: Write your message bellow. The operator will be connected soon ... Најди Сместување (): Hello /*User message that was send before the admin one*/ Најди Сместување (): UEBOT: Најди Сместување started session with you.