-2
Not a bug

Chat not usable, session could not be disconnected.

mahfudh junaryanto 6 years ago • updated by Vladimir Mullagaliyev (co-founder) 5 years ago 15

It is very important for agent to be able to disconnect chat session, to let visitors know non one attending to them. If not, they keep assuming we are there and keep chatting with no response!

Answer

Answer
Not a bug

Chat disconnect automatically when you close the client chat window (tab) from admin chat. If you use an IM client, you can send a command /closechat


The client will receive the message: Your session has ended.

Answer
Not a bug

Chat disconnect automatically when you close the client chat window (tab) from admin chat. If you use an IM client, you can send a command /closechat


The client will receive the message: Your session has ended.

Alright, tested OK. Only if it was documented somewhere ... I won;t raise this as issue.


Thanks!

Hello,


we seem to have the same issue: no assistant is connected but popup still says "Operator are connected" when clicked.by a visitor.


Could you please have a look at the issue?


Thanks,


Iago

We see that Juan de Oliveira ['Thunderbird'] is connected and periodically sends alive packets.

Yes, Sergey, you are right, he is at this moment but we tried yesterday with all the assistant machines off and the message was the same.


Could we make the following try?

  1. We set off all connections
  2. You confirm nobody is connected
  3. We click again Chat button at http://ofipro.azurewebsites.net

Juan de Oliveira has just set off his connection.


Therefore, you should currently see nobody connected. Do you?

Sure, nobody is connected at this moment.

OK, I have done the click and it actually says we are connected:





You can do it yourself if you want. Just click on the green CHAT button on the right menu at http://ofipro.azurewebsites.net


We understand you case now, you have custom button to start chat, in default case button in not visible so user not able to click it when operators offline. We will apply fixed today for your issue.

OK Sergey, now I understand.


Thank you very much for your assistance.

Hello again Sergey,


is there any news on this issue?


Best regards.

Hello. 


We haven't fixed this issue yet, but we'll do it soon.

Hello.

We have fixed this issue. Please read more information here:

http://feedback.userecho.com/topic/289869-how-to-use-widget-with-hidden-tab/


And we need your translations for new chat's phrases :)

Hello Vladimir,


translations are done. They only need your check.


Regarding the issue on the topic, we aren't still able to have it working: we are now all disconnected but it keeps showing the message of connected.


Can you please confirm you see us disconnected from your side?


Thanks.

Great Vladimir. Now it works fine.


Thanks for the detailed support.