User's email verification problem

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Hi.

I have a new user to a private forum who cannot get his email verified. He says:

"There is an alert saying my email isn’t verified when im signed in as <email address> I select the option to send a verification email and it says it sent it, but I do not receive anything. Checked spam, deleted, etc."

Can you help me?

Rick
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Vladimir Mullagaliyev co-founder
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We've checked, 
Our system sent him 4 emails with the confirmation link. His mail server doesn't return any errors to us. He should check his spam folder.
Any way we have already confirmed his email.
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Sergey Stukov co-founder
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Give us link to the user profile of this user or his email, we will check why he does't receive letter. And will help him to verify his email address.
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Rick Phipps
Hi, Sorry. I don't know how to find his profile except as part of a post. Is there a place I can see a list other than the privacy settings?

If you send me a private message, I can give you his email address and the forum.
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Vladimir Mullagaliyev co-founder
Quote from Rick Phipps
Hi, Sorry. I don't know how to find his profile except as part of a post. Is there a place I can see a list other than the privacy settings?

If you send me a private message, I can give you his email address and the forum.
Hi Rick,
Try find him here https://bizdox.userecho.com/settings/stat_users/
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Vladimir Mullagaliyev co-founder
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  • Answered
We've checked, 
Our system sent him 4 emails with the confirmation link. His mail server doesn't return any errors to us. He should check his spam folder.
Any way we have already confirmed his email.
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Rick Phipps
OK. Sorry about the hassle. Thanks for your help.

Rick