+1
Under review

Pull Twitter DMs into the agent interface

Trevor Green 2 years ago • updated by Terry Gauchat 2 years ago 2

It would be great to be able to see Twitter DMs in the agent interface under the Twitter section so that these can be converted into tickets.

+1

This is very important as we are actually equally or more likely to get DMs as Support Requests on Twitter, rather than just "@mentions".