+10
Planned

Send private individual or group messages to idea voters.

Michael Aivaliotis 7 years ago in New features • updated by Vladimir Mullagaliyev (co-founder) 7 months ago 6
I would like (as an administrator) to be able to send a private message to anyone who has voted for an idea. I would also like to send a message to a group of people. For example, everyone who voted on an idea as a group message.

Answer

+1
Answer
Planned
We splitted this request to 2 

1) Private messages to users 
2) Group private messages

Implementation of part 1 started.
Started
We splitted this request to 2 

1) Private messages to users 
2) Group private messages

Implementation of part 1 started.
+1
Answer
Planned
We splitted this request to 2 

1) Private messages to users 
2) Group private messages

Implementation of part 1 started.
Implementation of part 1 started.

Hi,

Is this "old" feature completed?

I can't find where is the action for an admin to send a private message to a user.


That would be very useful indeed, especially directly from the user profil from this user (e.g. next to other existing actions like "Block user" and "Delete account"...)

Regards,

Yes, we've finished the feature but still think this is not useful for most project and even may cause some spam issues between users. So, we do not enable it by default. We've enabled it for your project. Now you will see "Send a message" button in users' mini-profiles.

Ah OK, great! I saw it, perfect!


BTW, two questions:

we do not enable it by default.

1) Is it possible for an admin to enable it in the settings of its community?

may cause some spam issues between users.

2) Oh you mean that enabling this private message function (for the admin to discuss with a user in private), imply this is in fact enabled for any user (and not only admins)?


Thank you.

+1

1. No, we do enable it by request only.

2. Yes, it does work as a mailbox. each user may send messages to other users. That's why we do not suggest to use this option. If the support agent would like to discuss some qquestion with some user it is better to create a ticket from the agent interface. You can create the ticket on behalf of yourself, then add users you need to discuss with. Or, you can create the ticket on behalf of specific user.