bondurantdt

Hello,


I am trying to paste in some custom CSS to remove elements in the widget that we do not want, such as the Private message tab, Social Buttons, and the Support community link.


div.span4.powered-by-ue div {

    display: none;

}

div.span4.powered-by-ue {

    display: none;

}

a.logo img {

    display: none;

}

ul.nav.nav-tabs li a {

    display: none;

}

div.inplace div p {

    display: none;

}

a.atc_s.addthis_button_compact {

    display: none;

}

div.addthis_toolbox.addthis_default_style {

    display: none;

}


Sergey Stukov
Answer Not a bug

Add following strings to remove Powered by logo and link to community.


.widget .row .powered-by-ue {display: none;}
body.widget .ue-container {
border-radius: 10px;
}

Sergey Stukov

You want just to remove private message tab or completely disable Helpdesk forum (it's used  for private user requests)?

bondurantdt

We are adding this embed widget to an existing ticketing system on desk.com and do not want private messages at all since we want those to go into Desk.


Here is what we are looking at changing.  


http://imgur.com/a/eMQtP


Unfortunately the CSS you gave did not seem to work.


Thanks for the help!

Sergey Stukov
Quote from bondurantdt

We are adding this embed widget to an existing ticketing system on desk.com and do not want private messages at all since we want those to go into Desk.


Here is what we are looking at changing.  


http://imgur.com/a/eMQtP


Unfortunately the CSS you gave did not seem to work.


Thanks for the help!

We updated your widget custom CSS now first screen is identical to provided mockup.

We are working on other screens. Will be ready soon.

Sergey Stukov
Quote from bondurantdt

We are adding this embed widget to an existing ticketing system on desk.com and do not want private messages at all since we want those to go into Desk.


Here is what we are looking at changing.  


http://imgur.com/a/eMQtP


Unfortunately the CSS you gave did not seem to work.


Thanks for the help!


bondurantdt

Awesome, thanks so much for the help!

Sergey Stukov
Quote from bondurantdt

Awesome, thanks so much for the help!

We just finished, now all widget pages similar to your mockup.

We posted test feedback to your community, and then cancel it.

bondurantdt

Looks great, there is only one bug I saw, when you click in the edit field to make a public idea, it changes the widget to the private idea.  Here is a quick video outlining the issue: http://youtu.be/2tJiwI0QEvg

Vladimir Mullagaliyev
Quote from bondurantdt

Looks great, there is only one bug I saw, when you click in the edit field to make a public idea, it changes the widget to the private idea.  Here is a quick video outlining the issue: http://youtu.be/2tJiwI0QEvg

Thank you, fixed. Please try again.


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