Widget CSS not working

Avatar
  • updated
  • Not a bug

Hello,


I am trying to paste in some custom CSS to remove elements in the widget that we do not want, such as the Private message tab, Social Buttons, and the Support community link.


div.span4.powered-by-ue div {

    display: none;

}

div.span4.powered-by-ue {

    display: none;

}

a.logo img {

    display: none;

}

ul.nav.nav-tabs li a {

    display: none;

}

div.inplace div p {

    display: none;

}

a.atc_s.addthis_button_compact {

    display: none;

}

div.addthis_toolbox.addthis_default_style {

    display: none;

}


Pinned replies
Avatar
Sergey Stukov co-founder
  • Answer
  • Not a bug

Add following strings to remove Powered by logo and link to community.


.widget .row .powered-by-ue {display: none;}
body.widget .ue-container {
border-radius: 10px;
}

Avatar
Sergey Stukov co-founder
  • Answer
  • Not a bug

Add following strings to remove Powered by logo and link to community.


.widget .row .powered-by-ue {display: none;}
body.widget .ue-container {
border-radius: 10px;
}

Avatar
Sergey Stukov co-founder

You want just to remove private message tab or completely disable Helpdesk forum (it's used  for private user requests)?

Avatar
bondurantdt

We are adding this embed widget to an existing ticketing system on desk.com and do not want private messages at all since we want those to go into Desk.


Here is what we are looking at changing.  


http://imgur.com/a/eMQtP


Unfortunately the CSS you gave did not seem to work.


Thanks for the help!

Avatar
Sergey Stukov co-founder
Quote from bondurantdt

We are adding this embed widget to an existing ticketing system on desk.com and do not want private messages at all since we want those to go into Desk.


Here is what we are looking at changing.  


http://imgur.com/a/eMQtP


Unfortunately the CSS you gave did not seem to work.


Thanks for the help!

We updated your widget custom CSS now first screen is identical to provided mockup.

We are working on other screens. Will be ready soon.

Avatar
Sergey Stukov co-founder
Quote from bondurantdt

We are adding this embed widget to an existing ticketing system on desk.com and do not want private messages at all since we want those to go into Desk.


Here is what we are looking at changing.  


http://imgur.com/a/eMQtP


Unfortunately the CSS you gave did not seem to work.


Thanks for the help!


Avatar
bondurantdt

Awesome, thanks so much for the help!

Avatar
Sergey Stukov co-founder
Quote from bondurantdt

Awesome, thanks so much for the help!

We just finished, now all widget pages similar to your mockup.

We posted test feedback to your community, and then cancel it.

Avatar
bondurantdt

Looks great, there is only one bug I saw, when you click in the edit field to make a public idea, it changes the widget to the private idea.  Here is a quick video outlining the issue: http://youtu.be/2tJiwI0QEvg

Avatar
Vladimir Mullagaliyev co-founder
Quote from bondurantdt

Looks great, there is only one bug I saw, when you click in the edit field to make a public idea, it changes the widget to the private idea.  Here is a quick video outlining the issue: http://youtu.be/2tJiwI0QEvg

Thank you, fixed. Please try again.