Allow users to leave private feedback

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This is necessary when the user needs to send private information only to project administrators
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Vladimir Mullagaliyev co-founder
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I think we can use internal message system for it.
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Vladimir Mullagaliyev co-founder
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Now users can leave a private feedback. The private feedback visible only for feedback owner and project admins.
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Vladimir Mullagaliyev co-founder
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I think we can use internal message system for it.
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Sergey Stukov co-founder
1) private messages between users
2) private feedback comments, that allows users leave comments with confidential information
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Vladimir Pavlov
Get_Satisfaction has similar functionality ("Post it privately") - in some cases this is a must have. Get_Satisfaction explains how it works: "If you're sharing private details, you can post privately. We'll send your message (with your email address) directly to the company, and not to the rest of the community"
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Sergey Stukov co-founder
Now we choosing between two variants of realization
1st is Private email
2nd internal private messaging system
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Vladimir Mullagaliyev co-founder
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Now users can leave a private feedback. The private feedback visible only for feedback owner and project admins.
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Ryann
Hello, as Vladimir mentioned above, currently this new feature is rather a "Private feedback" possibility (sent to the admins).

But as Sergey mentioned at the beginning of this post, another purpose is private messages between users: this could be very nice to have a possibility to send a private message to another user (for instance to share an piece of information about a feedback, but not in public).

Without implementing a full internal mailbox solution in UserEcho (too heavy) maybe a lighter solution could be a sort of e-mail author rewriting and forwarding:
  1. the user writes a "private message" to another user with the UserEcho edit window.
  2. this message is directly sent by UserEcho to the (private) e-mail address of the recipient, but with something like "Pseudo <private-messaging-4321@userecho.com>" as sender.
  3. Then, if the destination user replies (by e-mail) to this address private-messaging-4321@userecho.com, the e-mail will be also redirected to the other user, but UserEcho will entirely remove the e-mail header, and will (as in point #2) replace it with a private-messaging ID (same, or different than the one of point #2).
Do you think this would be possible?
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Vladimir Mullagaliyev co-founder
Quote from Ryann
Hello, as Vladimir mentioned above, currently this new feature is rather a "Private feedback" possibility (sent to the admins).

But as Sergey mentioned at the beginning of this post, another purpose is private messages between users: this could be very nice to have a possibility to send a private message to another user (for instance to share an piece of information about a feedback, but not in public).

Without implementing a full internal mailbox solution in UserEcho (too heavy) maybe a lighter solution could be a sort of e-mail author rewriting and forwarding:
  1. the user writes a "private message" to another user with the UserEcho edit window.
  2. this message is directly sent by UserEcho to the (private) e-mail address of the recipient, but with something like "Pseudo <private-messaging-4321@userecho.com>" as sender.
  3. Then, if the destination user replies (by e-mail) to this address private-messaging-4321@userecho.com, the e-mail will be also redirected to the other user, but UserEcho will entirely remove the e-mail header, and will (as in point #2) replace it with a private-messaging ID (same, or different than the one of point #2).
Do you think this would be possible?
Hi Ryann,
Everything is possible :) But we are not sure that we need it (that our clients need it).
We have a public channel between users and public/private channels between user and staff. We think this is enough.

In addition, private messages between users open additional opportunities for spamming other users through our system.
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Ryann
That's true ;-) Thanks for reviewing the idea!

In fact, the only (but quite frequent) situation when this feature would have been useful is:
- discussion in a public channel between users
- two of them realize that they can share more info and would like to give their e-mail... but not in a public way.